{"id":26596,"date":"2024-02-21T09:54:35","date_gmt":"2024-02-21T09:54:35","guid":{"rendered":"https:\/\/verdeaurora.com\/?page_id=26596"},"modified":"2024-05-10T11:16:18","modified_gmt":"2024-05-10T11:16:18","slug":"frequently-asked-questions-experiences","status":"publish","type":"page","link":"https:\/\/verdeaurora.com\/en\/frequently-asked-questions-experiences\/","title":{"rendered":"Frequently asked questions \u00b7 Experiences"},"content":{"rendered":"

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CUSTOMER SUPPORT<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t
Frequently asked questions | Experiences<\/div>\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[\/vc_column][\/vc_row][vc_row css=”.vc_custom_1583670066881{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” row_reverse_mobile=”0″ row_reverse_tablet=”0″ woodmart_disable_overflow=”0″][vc_column][vc_tta_accordion c_icon=”chevron” c_position=”right” active_section=”100″ collapsible_all=”true”][vc_tta_section i_icon_fontawesome=”far fa-calendar-check” add_icon=”true” title=”Find out about immediate availability” tab_id=”disponibilidad”][vc_column_text text_larger=”no” woodmart_inline=”no”]<\/p>\n
Availability can be checked directly on our website:https:\/\/verdeaurora.com\/en\/experiences\/<\/a><\/div>\n
<\/div>\n
Click on each activity to check availability.
\nYou will be able to see the available timetable\/duration in the experience info.<\/div>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-tasks” add_icon=”true” title=”Do I need to book?” tab_id=”reservar”][vc_column_text text_larger=”no” woodmart_inline=”no”]Yes. We recommend you to book to guarantee that you will be able to do the experience.
\nIn this way you also secure your place, as we work with small groups.[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-check-double” add_icon=”true” title=”Secure your booking instantly” tab_id=”1706271286248-cf4d4b6f-319c”][vc_column_text text_larger=”no” woodmart_inline=”no”]Once you have selected the date, number of people and language, proceed with the payment to guarantee your reservation.<\/p>\n

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  1. Check that all information is correct.<\/li>\n
  2. Your booking will be made immediately and you will receive a confirmation email.<\/li>\n<\/ol>\n

    [\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-hourglass-start” add_icon=”true” title=”How far in advance do you need to book?” tab_id=”1706272562856-8d0c82dc-cb69″][vc_column_text css=”” text_larger=”no” woodmart_inline=”no”]It is possible to book up to 17 hours before the start of the experience.
    \nOur website will always show up-to-date availability and allows booking only when it is possible to make a reservation.<\/p>\n

    We recommend you to make your reservation as soon as possible, in order to secure your place, as the groups are small.<\/p>\n

    In the event that the Experience is no longer available online because it will take place in the next few hours, it is necessary to ask for availability directly at the finca or by calling +34 682 37 34 07.[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-user-friends” add_icon=”true” title=”Is there a minimum and maximum number of people to book?” tab_id=”1706273088212-955b4344-d7ba”][vc_column_text text_larger=”no” woodmart_inline=”no”]The minimum number of people for an experience is 2.
    \nIf there are already more participants on the chosen day, you can make a reservation for 1 person.<\/p>\n

    As we are a small team performing different tasks on the farm, we cannot offer experiences for just one person.<\/p>\n

    The maximum number of participants is 15.[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-credit-card” add_icon=”true” title=”Payment methods” tab_id=”1706272391763-7652fcfc-b4de”][vc_column_text text_larger=”no” woodmart_inline=”no”]Payment is made by credit\/debit card at the time of booking.
    \nThis way we can guarantee your reservation for the chosen day.[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-hiking” add_icon=”true” title=”How far do you have to walk?” tab_id=”1706273257716-edd96cb3-1d6e”][vc_column_text text_larger=”no” woodmart_inline=”no”]The walking distance is short, easy, with no gradients.
    \nLess than 1km (approximately).[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-wheelchair” add_icon=”true” title=”Access for people with disabilities” tab_id=”1715339241331-ef362b1d-aca6″][vc_column_text css=”” text_larger=”no” woodmart_inline=”no”]- Wheelchairs: due to the nature of the terrain it is impossible to carry out the experience (only access to the tent is possible).
    \n– Walking frames, canes or crutches: Access is possible.
    \nIf you have any doubts, it is necessary to ask at the finca or by calling +34 682 37 34 07.[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-star” add_icon=”true” title=”When does the Starlight Experience take place?” tab_id=”1706272304823-cec4fd30-87ff”][vc_column_text text_larger=”no” woodmart_inline=”no”]The Bio Farm Starlight Experience may not be available. The calendar will show if there are dates when this activity will take place.<\/p>\n

    This experience is carried out on an ad hoc basis, as it requires a group of at least 20 people in total to carry it out, due to the investment required to have the professionals and materials needed for this experience.<\/p>\n

    If it is not available, we recommend our most popular activity, always with small groups, the Bio Farm Premium Experience.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” row_reverse_mobile=”0″ row_reverse_tablet=”0″ woodmart_disable_overflow=”0″ css=”.vc_custom_1583404219271{margin-bottom: -40px !important;padding-bottom: 20px !important;background: #374b4c url(https:\/\/verdeaurora.com\/wp-content\/uploads\/2020\/03\/Recurso-58.png?id=13192) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column][vc_row_inner css=”.vc_custom_1576509290039{padding-top: 30px !important;padding-bottom: 30px !important;}” row_reverse_mobile=”0″ row_reverse_tablet=”0″][vc_column_inner][vc_column_text woodmart_color_scheme=”light” text_larger=”no”]<\/p>\n

    Do you need more information?<\/b><\/h3>\n

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    Contact<\/a><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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