CUSTOMER SUPPORT

FAQS | Online Shop

Ordering

  1. Choose the products you want to buy. Add them to the cart.
  2. When you have your chosen products and added them to the cart, click on “Shopping cart”.
  3. Access and a column will open with all your products. Go down and click on “Chekout”.

Payment and shipping

  1. You will now find yourself on the payment and shipping page. If you are already registered, just enter your username and password. If not, create a new account.
  2. Fill in your billing information.
  3. Fill in the shipping address data.
  4. Review your order: chosen products / discount coupon applied if any.
  5. Choose the preferred payment method.
  6. If you have a discount coupon, enter it in under the payment section.

* If you choose bank transfer, remember that your order will not be sent until we receive the payment in our bank account. You have 8 working days to make the payment from the moment of purchase.

  1. To continue, accept our Terms and Conditions and click on “Place the order”

You already have your order finished! You will receive an email with the information of your order to the email with which you are registered.

Our products are certified organic.
They are made with organic aloe vera and olive oil from our farm in Fuerteventura.
Over the years, at Verdeaurora we have perfected this combination to create products of the highest quality to take care of you and your loved ones.
We want to ensure the quality of our products, as well as their continuity over time. That is why our prices must be appropriate and our discounts are limited.

Discount coupon

Receive an immediate discount when you buy now.

  • Coupon: bio-discount-10

Enter the coupon code at checkout (payment page).
Discount valid for your first purchase at https://verdeaurora.com/

  • We ship directly from our farm in Fuerteventura, where we grow our organic aloe vera and olive trees with which we produce our products.
Delivery times (days)
Alemania 15
Austria 15
Bélgica 15
Francia 15
Holanda 15
Italia 15
Luxemburgo 15
Reino Unido 15
Dinamarca 20
Hungría 20
Polonia 20
Rep. Checa 20
Bulgaria 20
Croacia 20
Eslovaquia 20
Eslovenia 20
Estonia 20
Finlandia 20
Grecia 20
Irlanda 22
Letonia 22
Lituania 22
Rumania 22
Suecia 22
Noruega* 22
Serbia* 24
Suiza* 22
ESPAÑA
Península Ibérica 10-15
Canarias 9
Baleares 10-15

Calcula los gastos de envío, según tu pedido, en la página del carrito de compra.

* Formalidades Aduaneras en origen incluidas en la tarifa de los países no pertenecientes a la UE (Tasas en destino e impuestos excluidos).

Los pedidos se envían cada jueves. Enviando en cada expedición los pedidos realizados hasta el día anterior.
Se informa al comprador vía email (pedido completado o en camino).

El tiempo de entrega comienza a contar desde la realización del envío. Una vez que recibe el email que le indica que su pedido está completado o en camino.

Enviamos desde Canarias
Los pedidos internacionales, aún estando dentro de la Unión Europea, tienen unos plazos de envío ligeramente superiores al realizarse una primera exportación en la salida desde las Islas Canarias.

Request for ID number
When you place an order with Verdeaurora, your ID number (identification information) is requested for customs clearance.

Customs regulations in certain countries require you to provide an ID number for customs clearance.
We securely store the identification information in order to transmit the information to the carrier and customs. This process allows your packages to pass through customs without additional delay.

Make your purchase on-line and we will deliver it to your accommodation in Fuerteventura

If you live in Fuerteventura, you are staying in an apartment or hotel and you don’t have any way to come to Verdeaurora Bio Farm, don’t worry! Now you can place your order on-line and receive it in 24 to 72 h (Sundays not included) at your home in Fuerteventura.

How to do it?

  1. Create a purchase on verdeaurora.com and select ‘end purchase’ in the cart.
  2. Enter the address of Fuerteventura in which you are staying.
    –  Country: Spain
    – Province: Las Palmas
    – Codes Code: *in which you are staying *
    * Important: you must enter the postal code number of the address. You can search it on Google Maps by entering the address of the accommodation. This number consists of 5 figures.
  3.  When you have entered all the information, you will be charged € 5 shipping costs in your order.
    * No matter where you are staying, any shipment in Fuerteventura costs 5 €
    * Remember that in order to deliver the order between 24 to 72 h (Sundays not included) you will have to pay the amount with PayPal or credit card.
  4. There is no minimum order. If your order exceeds 80€, the shipping will be free.
  5. Delivery conditions: since the purchase of your order is received, it will be delivered to your address within a period of 24 to 72 hours (Sundays not included). Remember that in order to deliver the order at these times you will have to pay the amount with PayPal or credit card.
    *If you pay for your order via bank transfer, it will not be sent until we receive the amount in our bank account.

If you have the opportunity to visit us, do it! We wait for you at Verdeaurora Bio Farm

Due to a change in European regulations, for orders of 150 euros or more, taxes are not paid at the time of purchase.
Therefore, you should be aware that these taxes not paid at the time of purchase may be required by the customs of the destination country.

For orders of 150 euros or more (amount excluding taxes), you can verify in your order information that taxes have not been paid at the time of purchase. Do not confuse this with the shipping price.
If, having paid the taxes at the time of purchase, customs reclaims the taxes again at destination, please contact us, sending us the receipt of the amount paid to customs.

Do you need more info?