CUSTOMER SUPPORT

FAQS | Online Shop

Ordering

  1. Choose the products you want to buy. Add them to the cart.
  2. When you have your chosen products and added them to the cart, click on “Shopping cart”.
  3. Access and a column will open with all your products. Go down and click on “Chekout”.

Payment and shipping

  1. You will now find yourself on the payment and shipping page. If you are already registered, just enter your username and password. If not, create a new account.
  2. Fill in your billing information.
  3. Fill in the shipping address data.
  4. Review your order: chosen products / discount coupon applied if any.
  5. Choose the preferred payment method.
  6. If you have a discount coupon, enter it in under the payment section.

* If you choose bank transfer, remember that your order will not be sent until we receive the payment in our bank account. You have 8 working days to make the payment from the moment of purchase.

  1. To continue, accept our Terms and Conditions and click on “Place the order”

You already have your order finished! You will receive an email with the information of your order to the email with which you are registered.

If you have any problem, do not hesitate to contact us.

Precio (€) por 1-3 Kg Precio (€) por 4-10 Kg Tiempos de entrega (días) Envío Gratis por pedido superior a (€)
Alemania 12,63 13,94 7-14 150
Austria 14,6 15,31 7-14 200
Bélgica 14,6 15,31 7-14 200
Francia 14,6 15,31 7-14 150
Holanda 14,6 15,31 7-14 200
Italia 14,6 15,31 7-14 200
Luxemburgo 14,6 15,31 7-14 200
Reino Unido 14,6 15,31 7-14 200
Dinamarca 17,68 20,60 7-16 200
Hungría 17,68 20,60 7-16 200
Polonia 17,68 20,60 7-16 200
Rep. Checa 17,68 20,60 7-16 200
Bulgaria 32,20 33,86 9-18 300
Croacia 32,20 33,86 9-18 300
Eslovaquia 32,20 33,86 9-18 300
Eslovenia 32,20 33,86 9-18 300
Estonia 32,20 33,86 9-18 300
Finlandia 32,20 33,86 9-18 300
Grecia 32,20 33,86 9-18 300
Irlanda 32,20 33,86 10-19 300
Letonia 32,20 33,86 10-19 300
Lituania 32,20 33,86 10-19 300
Rumania 32,20 33,86 10-19 300
Suecia 32,20 33,86 10-19 300
Noruega* 64,63 69,80 10-19 250
Serbia* 64,63 69,80 10-22 250
Suiza* 64,63 69,80 10-19 250
ESPAÑA
Península Ibérica 9 9 7-14 80
Canarias 6,22 6,22 6-9 70
Baleares 9 9 7-14 80

* Discount: 25.43 euros for orders over 90 euros.
* Customs formalities at origin included in the tariff of non-EU countries (Fees at destination and taxes excluded).

Formas de pago

  • Tarjeta de crédito
  • PayPal
  • Transferencia bancaria

Make your purchase on-line and we will deliver it to your accommodation in Fuerteventura

If you live in Fuerteventura, you are staying in an apartment or hotel and you don’t have any way to come to Verdeaurora Bio Farm, don’t worry! Now you can place your order on-line and receive it in 24 to 72 h (Sundays not included) at your home in Fuerteventura.

How to do it?

  1. Create a purchase on verdeaurora.com and select ‘end purchase’ in the cart.
  2. Enter the address of Fuerteventura in which you are staying.
    –  Country: Spain
    – Province: Las Palmas
    – Codes Code: *in which you are staying *
    * Important: you must enter the postal code number of the address. You can search it on Google Maps by entering the address of the accommodation. This number consists of 5 figures.
  3.  When you have entered all the information, you will be charged € 5 shipping costs in your order.
    * No matter where you are staying, any shipment in Fuerteventura costs 5 €
    * Remember that in order to deliver the order between 24 to 72 h (Sundays not included) you will have to pay the amount with PayPal or credit card.
  4. There is no minimum order. If your order exceeds 80€, the shipping will be free.
  5. Delivery conditions: since the purchase of your order is received, it will be delivered to your address within a period of 24 to 72 hours (Sundays not included). Remember that in order to deliver the order at these times you will have to pay the amount with PayPal or credit card.
    *If you pay for your order via bank transfer, it will not be sent until we receive the amount in our bank account.

If you have the opportunity to visit us, do it! We wait for you at Verdeaurora Bio Farm

The business relationship between the company and the customer is governed by the following terms and conditions for online purchases made through Verdeaurora.com. By completing an order, the customer agrees to these terms and conditions.

These general terms and conditions belong to Verdeaurora S.L., Tenicosquey 7, Antigua, 35630 Las Palmas (Spain), Tax ID No.: B76185743. Verdeaurora carries out its business of selling cosmetic and food products composed of aloe vera and olive oil (among other ingredients) through its website http://Verdeaurora.com.

1. PRODUCT SELECTION

The Customer can choose and order the products found on Verdeaurora.com. The website, verdeaurora.com, includes the description, use and ingredients of each product.
When the Customer clicks on a desired product, it will be placed in the virtual shopping basket whose symbol is located at the top right of the website. When completing the purchase, the Customer will see the total price (VAT included) and the shipping costs in this basket.
The order will be considered completed when the Customer receives confirmation.
The Customer may either register to make the order through Verdeaurora.com or make the purchase without registering.

2. RIGHT TO RETURN: DEFECTIVE PRODUCTS

Due to hygiene and handling prevention policies, products will not be returned if they are in perfect condition.
In case the product received by the customer is defective, Verdeaurora S.L. will proceed to give a solution, depending on the needs of the client.
Under agreement, there will be a replacement option, price reduction or money reimbursement. These procedures will be free for the consumer.
The customer may return the defective merchandise within one month after receiving the product (s), after the arrival of the notification to Verdeaurora S.L. of the package reception.

3. PRICES

The valid price is the price posted on the website at the time the order is made, as per the information on the website.
The price includes the cost of the container and the packaging of the product.
The product prices include VAT and are final. The shipping costs will be added to the price of the products, making up the final price to be paid by the Customer.
The shipping costs will depend on the place of delivery and the package weight (shipping costs are detailed under the SHIPPING COSTS section).
Any potential offers posted on Verdeaurora.com are subject to change.

4. ORDER AND SHIPPING PROCEDURES

Verdeaurora S.L. shall notify the Customer of the availability of the products upon acknowledging receipt of the order.
The orders will be delivered on the dates agreed, depending on the place of delivery. (See SHIPPING COSTS)
Verdeaurora S.L. shall be available to Customers should they need any further information regarding the product and the delivery.
Verdeaurora S.L. shall take into consideration, insofar as possible, any Customer requirements, such as the delivery date.
The order will be processed within 24 hours of receipt of the order.
The order will be ready for same-day shipping as long as it is received before 2pm. Otherwise, the order will be ready for shipping within 24 hours of receipt of the order.

5. PAYMENT

The purchase price is the price posted on the website at the time the order is made, unless otherwise agreed.
The Customer must pay the total price as a pre-requisite to completing the order. The order will only be processed upon payment of the total price..

6. EXTREME SITUATIONS

Should Verdeaurora S.L. be unable to supply orders made through Verdeaurora.com on the grounds of force majeure (natural disasters, strikes, etc.), the Customer may not demand execution of the order until the specific force majeure ends.

7. PRIVACY

Verdeaurora S.L. shall comply with the Data Protection Act in relation to Customers of Verdeaurora.com
When registering on Verdeaurora.com to make an order, the Customer provides the company with his/her details in order to receive news, additional information or discounts.
The Customer may unsubscribe from this service at any time.

8. PRODUCT REVIEW

Verdeaurora S.L., owner of the e-commerce website Verdeaurora.com, cannot be held responsible for the accuracy and reliability of the product reviews posted by users.
The user posting the comment agrees that his/her opinion must comply with the guidelines for product reviews..
9. COMPLAINS

All complaints must be sent to:  Tenicosquey 7, Antigua, Fuerteventura, 35630 Las Palmas (SPAIN)
Phone:  +34 659 61 08 44 | E-mail: comunicacion@verdeaurora.com

Do you need more info?