CUSTOMER SUPPORT

FAQS | Online Shop

Ordering

  1. Choose the products you want to buy. Add them to the cart.
  2. When you have your chosen products and added them to the cart, click on “Shopping cart”.
  3. Access and a column will open with all your products. Go down and click on “Chekout”.

Payment and shipping

  1. You will now find yourself on the payment and shipping page. If you are already registered, just enter your username and password. If not, create a new account.
  2. Fill in your billing information.
  3. Fill in the shipping address data.
  4. Review your order: chosen products / discount coupon applied if any.
  5. Choose the preferred payment method.
  6. If you have a discount coupon, enter it in under the payment section.

* If you choose bank transfer, remember that your order will not be sent until we receive the payment in our bank account. You have 8 working days to make the payment from the moment of purchase.

  1. To continue, accept our Terms and Conditions and click on “Place the order”

You already have your order finished! You will receive an email with the information of your order to the email with which you are registered.

If you have any problem, do not hesitate to contact us.

  • We ship directly from our farm in Fuerteventura, where we grow our organic aloe vera and olive trees with which we produce our products.
Precio (€) por 1-3 Kg Precio (€) por 4-10 Kg Tiempos de entrega (días) Envío Gratis por pedido superior a (€)
Alemania 12,63 13,94 15 150
Austria 14,6 15,31 15 200
Bélgica 14,6 15,31 15 200
Francia 14,6 15,31 15 150
Holanda 14,6 15,31 15 200
Italia 14,6 15,31 15 200
Luxemburgo 14,6 15,31 15 200
Reino Unido 14,6 15,31 15 200
Dinamarca 17,68 20,60 20 200
Hungría 17,68 20,60 20 200
Polonia 17,68 20,60 20 200
Rep. Checa 17,68 20,60 20 200
Bulgaria 32,20 33,86 20 300
Croacia 32,20 33,86 20 300
Eslovaquia 32,20 33,86 20 300
Eslovenia 32,20 33,86 20 300
Estonia 32,20 33,86 20 300
Finlandia 32,20 33,86 20 300
Grecia 32,20 33,86 20 300
Irlanda 32,20 33,86 22 300
Letonia 32,20 33,86 22 300
Lituania 32,20 33,86 22 300
Rumania 32,20 33,86 22 300
Suecia 32,20 33,86 22 300
Noruega* 64,63 69,80 22 250
Serbia* 64,63 69,80 24 250
Suiza* 64,63 69,80 22 250
ESPAÑA
Península Ibérica 9 9 10-15 80
Canarias 6,22 6,22 9 70
Baleares 9 9 10-15 80

* Discount: 25.43 euros for orders over 90 euros.
* Customs formalities at origin included in the tariff of non-EU countries (Fees at destination and taxes excluded)

Orders are shipped every Thursday. Orders placed up to the previous day are sent out on each shipment.
The buyer is informed via email (order completed or on the way).

The delivery time begins to count from the time of shipment. Once you receive the email indicating that your order is completed or on its way.

We ship from the Canary Islands
International orders, even within the European Union, have slightly longer delivery times when making a first export on departure from the Canary Islands.

Make your purchase on-line and we will deliver it to your accommodation in Fuerteventura

If you live in Fuerteventura, you are staying in an apartment or hotel and you don’t have any way to come to Verdeaurora Bio Farm, don’t worry! Now you can place your order on-line and receive it in 24 to 72 h (Sundays not included) at your home in Fuerteventura.

How to do it?

  1. Create a purchase on verdeaurora.com and select ‘end purchase’ in the cart.
  2. Enter the address of Fuerteventura in which you are staying.
    –  Country: Spain
    – Province: Las Palmas
    – Codes Code: *in which you are staying *
    * Important: you must enter the postal code number of the address. You can search it on Google Maps by entering the address of the accommodation. This number consists of 5 figures.
  3.  When you have entered all the information, you will be charged € 5 shipping costs in your order.
    * No matter where you are staying, any shipment in Fuerteventura costs 5 €
    * Remember that in order to deliver the order between 24 to 72 h (Sundays not included) you will have to pay the amount with PayPal or credit card.
  4. There is no minimum order. If your order exceeds 80€, the shipping will be free.
  5. Delivery conditions: since the purchase of your order is received, it will be delivered to your address within a period of 24 to 72 hours (Sundays not included). Remember that in order to deliver the order at these times you will have to pay the amount with PayPal or credit card.
    *If you pay for your order via bank transfer, it will not be sent until we receive the amount in our bank account.

If you have the opportunity to visit us, do it! We wait for you at Verdeaurora Bio Farm

Do you need more info?