The commercial relationship between the company and the client is governed by the following terms and conditions, which regulate online purchases made through Verdeaurora.com, which the client accepts at the end of his/her order.
These general conditions belong to Verdeaurora S.L. Tenicosqey, 7, Antigua, 35630 (Las Palmas) B76185743 Verdeaurora carries out the commercial aims through the web page Verdeaurora.com with the main sale of products of aloe vera and olive oil (among other components), as much of cosmetic as nourishing.
1. PRODUCT SELECTION AND PURCHASE
The customer can choose and order the products found in Verdeaurora.com
Each Verdeaurora.com product has its description, applications and components.
The customer will add the products they want in a shopping cart, whose symbol is located at the top right of the website. The client will be able to review the cart and in the last step of “Checkout” check the total price, taxes and shipping costs for each country.
The customer must make sure to provide his data correctly in order to receive his order. Verdeaurora is not responsible for any errors or lack of information that the client must provide.
The customer must register or log in with their registered account to place an order at Verdeaurora.com
The order will be considered correct when the customer receives confirmation of the order. If the customer finds any error in the information he has provided, he must contact us as soon as possible, indicating his order number and the correction.
2. RIGHT TO RETURN: DEFECTIVE PRODUCTS
Due to the policy of hygiene and prevention of manipulation, no return of products will be made if they are in perfect condition.
If the product received by the client is defective, Verdeaurora S.L. will proceed to provide a solution, depending on the client’s needs.
Under agreement, there will be an option of replacement, price reduction or refund. These steps will be free of charge for the consumer.
The client may return the defective merchandise within one month of receiving the product(s), after the arrival of the notification to Verdeaurora S.L. of the receipt of the package.
The valid price is the one displayed at the time of the order, as informed on the website.
The price includes the cost of the packaging and the packaging of the product.
The prices are broken down in the last step before payment. Taxes and shipping costs are added.
Shipping costs and taxes vary depending on the geographical area to which it is sent and the weight of the package.
Possible offers on Verdeaurora.com are subject to change.
4. ORDER AND SHIPPING PROCEDURE
Verdeaurora S.L. will notify the customer of the availability of the products ordered by receiving confirmation of the order.
The orders will be supplied within the established days depending on the geographical area.
Verdeaurora S.L. will be at the customer’s complete disposal for any product enquiries, changes or modifications.
The purchase price is the one reflected on the website at the time of ordering.
The customer must pay for the purchase made before the order is sent.
6. EXTREME SITUATIONS
If Verdeaurora S.L. is unable to supply orders at Verdeaurora.com due to force majeure (natural disasters, strikes…) the order cannot be claimed until the impediments disappear.
Verdeaurora S.L. complies with the Data Protection Act for customers received at Verdeaurora.com
If the client decides to register at Verdeaurora.com when placing the order, he offers the data to the company allowing them to receive news, novelties, additional information or promotions at regular intervals.
The client can cancel this service at any time, finding the option to unsubscribe in the emails received.
8. COMMENTS ON PRODUCTS
Verdeaurora S.L., with web of e-commerce Verdeaurora.com, is not responsible for the accuracy and reliability of user comments.
The user who comments, agrees by making the comment, that their views are subject to guidelines for product reviews.
9. COMPLAINTS AND CLAIMS
Complaints may be filed in: Tenicosquey 7, Antigua, Fuerteventura, 35630, (Las Palmas). Tlf: 659 61 08 44. Contact e-mail: firstname.lastname@example.org